Anonymous asked: Hiya! (: do you guys do sales? like 50% (or how many percentage) off at times? :o let me know? keke, thaaaaaanks! :D
We normally have sales on our Cloud Nine pre-order website as it enables us to provide our customers with a bigger discount than our main site Just Teerrific. However we are currently experiencing some issues with our pre-order store and won’t be having sales until the site is back on track. Stick around as our one year anniversary is coming up and we’ll be celebrating with some sales! :)
Anonymous asked: do you guys still have the "capture moments" crewneck? i was really looking forward to buy one before this event ;(
It should now be available on our website in the “Extra” section :)
Anonymous asked: I can't see the products in the cloudnineshirts :(
We recently had to remove some products from cloud nine shirts because our printers can not guarantee when they will be able to meet our deadlines. Therefore we no longer wish to risk having certain orders delayed which would result in disappointed customers. Sorry for the inconvenience :(
Anonymous asked: what is pre-order? how long does it take to order something from that website?
A pre-order is when you pay for a product in advance. The product is then made and shipped out to you after a certain amount of time. Due to some problems with our shirt printers we cannot guarantee the delivery date of our products. Most orders are shipped within 5 days while others can take up to 3-4 weeks depending on what product you are purchasing.
Anonymous asked: It's been almost a month and I have yet to receive my order (I made an order the 24th of last month), how much longer will it take?
Sorry about the delay. Our printers are still experiencing some trouble locating a vendor who carries the sweatshirts we use in our store. We’ve noticed that they had a late order shipped out last week so they should be shipping out your order this week.
If you want a precise update on your order you can contact our customer service email where we can help you with the status of your order. Or if you prefer you can contact our printers directly where they will provide you with further information.
We sincerely apologize about the delay and inconvenience caused.
For everyone who is ordering on cloudnineshirts.com please bear in mind that there we be some delays with your order if you are ordering sweatshirts. Orders placed on cloudnineshirts.com are not guaranteed to be delivered before Valentines Day.
We will temporarily provide you guys with a link to a different site where you will be able to purchase the sweatshirts.
To everyone who is experiencing some sort of delay with their orders from the cloudnineshirts.com website, we have sent an email to our printers regarding this issue and we will be receiving an estimation for the dispatch date for these orders.
In the meantime, thank you for your patience and understanding and to make it up to anyone affected by this delay, expect a discount code in your email soon.
sincerelyjackie asked: Hii, just wondering if the colors on the website look like that in real life? The red looks really really bright.
The shirts on the website are digital mock ups of what the shirt would look like. The colors appear brighter than what they would actually appear. You can check the red crew necks here: https://www.shirtsinbulk.com/product/Wholesale-Gildan-9000-9.5-oz.-80-20-Ultra-Cotton-Fleece-Crew_24_290
Anonymous asked: Would the code for a discount from the delay be 5%?
The discount would depend completely on what you are purchasing. All of the items in our exclusive sales store will all be priced differently so you will be saving up to $8-$15 for 2 tanks, 2 sweatshirts etc.
Anonymous asked: I ordered something on 1/24 and it says it's still in production and hasn't been shipped yet... isn't it only supposed to take up to 5 days and then another 5 to ship?
We’re sorry to hear about the delay, it seems that our printers are experiencing some issues with the vendors they use for certain colors of the sweatshirts which have caused some delays to certain orders. We have emailed them about this and if you have ordered any sweatshirts that are navy or maroon, there will unfortunately be some sort of delay. However they are working on having all orders shipped out as soon as possible.
If you have any further concerns or requests, please email us at email@example.com and we’ll do our best to sort out a solution for you.
Thanks again for your patience.
Anonymous asked: How do we track our orders with the tracking number?
You can use the tracking number with the USPS website. Please note that it may take up to 48 hours for tracking codes to be updated by USPS.
Anonymous asked: I want to order your latest "LOVE" sweater for disney, but it says it comes in medium what can i do i need it in small?
Medium is the default option for our sweaters but if you click on the “Medium” tab beneath where it says “sizes”, a list of options should be displayed including sizes from small to 2X Large
Anonymous asked: I ordered my crewneck on the 19th for the cloudnine store. It's the 29th & I haven't received it yet =(. When should I be getting it?
We sincerely apologize about the delay, if you ordered on the 29th our printers usually take 7 working days for the production of the shirts and a further 3-4 days for delivery within the U.S. Can you message us your order number so we can check on the status of the order for you?